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Saturday, November 7 • 11:30am - 12:00pm
True Impact: A New Paradigm for Assessing User Value

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Historically, libraries approached resource acquisition with a lens of “Volume Assessment”, where the focus was to provide as many resources at the least possible cost to meet the unpredictable demand of patrons. Key metrics for assessment were volume and cost (e.g. cost per item). Today, we find ourselves firmly in a time of “ROI Assessment” where, with the wealth of analytics and assessment tools available, we introduce a perspective of “value” into our assessment of resources (e.g. cost per access / use, etc).

But what of the future? We foresee a new era of “Engagement Assessment” emerging, that more accurately gauges the true impact or “value” to our end users (e.g. cost per engaged use). Our current ROI metrics tell us if someone used a resource, but not how they used it, why they used it, and what impact it had on them.

avatar for Tom Humphrey

Tom Humphrey

Director of Sales & Strategy, Kanopy

Ned Quist

Associate University Librarian for Research and Outreach Services, Brown University
avatar for Trey Shelton

Trey Shelton

E-Resources Librarian, George A. Smathers Libraries, University of Florida
I am the E-Resources & Acqusitions Librarian at the George A. Smathers Libraries at the University of Florida. I have been with the Smathers Libraries since 2010, and in my current role since 2012. I received my MLS from the University of South Florida in 2009. My primary research... Read More →

Saturday November 7, 2015 11:30am - 12:00pm EST
Grand Ballroom 2, Gaillard Center