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Thursday, November 5 • 11:35am - 12:15pm
From Usability Studies to User Experience: Designing Library Services

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User Experience (UX) is high on libraries' agendas today as they strive to make collections discoverable, optimize resource usage, and support users in achieving their academic goals. Intuitive, user friendly discovery services are key to making this happen and therefore, many libraries are performing usability or user studies for their systems and services. This session will provide useful insights into the process for completing such studies, ways to put the results into practice, and user interface and user services design in general.

The session will reflect different viewpoints and discuss the stages of designing a new User Interface. It will showcase expertise in UX in general and focus on real examples from the usability tests and discovery tool implementations of The University of Kansas (KU) and Tulane University and the new User Interface design of Primo (Ex Libris).

The University of Kansas will present the process they underwent in order to engage their library staff with their discovery tool – including a survey with KU librarians comparing Primo to Google Scholar and their favorite databases , the implementation of the suggested improvements to the discovery tool, and a second survey to test the success of their changes.

Tulane University will present the redesign of their Primo User interface, including usability tests, identification of improvement areas, implementation of changes and follow up usage analysis to understand the effect of the changes.

Ex Libris will present the main principles for the new Primo user interface , and discuss benefits of state-of-the-art technologies, such as Angular, when considering re-design and customization of websites and discovery services.

Audience members will be asked to share their experiences and priorities with user services and user interface design.

Speakers
MB

Miri Botzer

Product Manager, Ex Libris, a ProQuest Company
avatar for Lea Currie

Lea Currie

Head of Content Development, University of Kansas Libraries
Lea Currie has been the head of Content Development at the University of Kansas Libraries since 2008 and employed with the Libraries in other positions since 1999. Lea’s principal role in her current position is to manage the collection development budget, review and analyze collections, and coordinate collection development projects.


Thursday November 5, 2015 11:35am - 12:15pm
Salon 1, Gaillard Center 95 Calhoun Street, Charleston, SC 29401

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