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Saturday, November 7 • 9:45am - 10:30am
How Do We Study Satisfaction with Academic eBook Collections?

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Much of the existing literature on patron satisfaction with eBooks in academic settings does not differentiate between platforms, formats, and other conditions that drastically change the user’s ability to read, annotate, and use eBook content. The Charlotte Initiative is a project funded by the Mellon Foundation to convene a working group that investigates principles for permanent acquisition of eBooks for academic libraries. As part of this project, a user experience research team has been created to review the existing literature on patron satisfaction with multiple aspects of eBooks. During summer 2015, this research team began a meta-study to determine areas of the user experience with eBooks in academic libraries that have been studied comprehensively and to identify areas that have not received formal evaluation.

avatar for Alison Bradley

Alison Bradley

Director, Strategic Initiatives, PALCI
avatar for Beth Caruso

Beth Caruso

Technology Services Coordinator, Atkins Library, UNC Charlotte
Beth Caruso is from New Orleans, but currently lives in Charlotte, NC. After she graduated with her MA in English, she taught writing at the college level and was the Associate Director of the UNC Charlotte Writing Resources Center. She graduated with her MLIS in May of 2017, and... Read More →

Saturday November 7, 2015 9:45am - 10:30am EST
Grand Ballroom 1, Gaillard Center